PRIVACY POLICY
Privacy Policy Effective date: 7th April 2025 This Privacy Policy applies to Accelium Australia (“we”, “our”, or “us”) and outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Our services are designed to support educators, schools, and learning communities, including parents and carers. We are committed to handling all personal information, particularly information related to children, in a transparent, secure, and respectful manner.

This policy applies to your use of our websites, https://accelium.com.au/ and https://www.accelium.com/, as well as any associated digital services provided to schools, educators, students, and their families in Australia.

1. Information We Collect

We collect personal information that is necessary for educational use, platform functionality, and compliance with relevant obligations.

Information we may collect includes:

- Student first names (used only for displaying results in learning tools)

- Educator or parent names and contact information (e.g. email)

- Organisation or school name

- Browser, IP address, device identifiers, and technical usage information

- Preferences or session settings (via cookies)

- Any information voluntarily provided through forms or support requests

2. How We Collect Information

We collect information through:

- School or educator registration processes

- Parent or guardian consent (where applicable for students under 15)

- Web and app activity, including device and session data

- Communications and support interactions

3. Use of Personal Information

We use your information to:

- Facilitate educational interactions and user accounts

- Display student performance within tournaments and class tools

- Communicate updates and respond to support requests

- Improve our platform, functionality, and learning analytics

- Maintain platform integrity and compliance with laws

4. Cookies and Tracking

We use cookies and similar tracking technologies such as scripts, tags, and beacons to enhance performance, manage sessions, secure access, and understand user preferences.

Examples include:

- Session cookies (for user logins)

- Preference cookies (for saved settings)

- Security cookies (to detect and prevent misuse)

Users can control cookie use via browser settings. However, disabling cookies may affect functionality.

5. Disclosure of Information

We only disclose personal information:

- To educators or administrators at your school (when appropriate)

- To trusted service providers assisting in delivery or support

- To authorities where legally required

- With consent, or in a form that does not personally identify individuals

We never sell or rent personal information.

6. Cross-border Disclosure

Some of our platform infrastructure is supported by providers located outside Australia (e.g., in Israel and Ireland). When personal information is shared overseas, we take steps to ensure the data is protected in accordance with the Australian Privacy Principles.

By using our services, you consent to this transfer and the safeguards we apply.

7. Security and Storage

We use commercially reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. While no method is fully secure, we continuously improve our practices to maintain a high standard of safety.

8. Children’s Privacy

We provide services to schools and students under the age of 18. For children under 15, we require parental or school consent before collecting personal data.

We minimise data collection, typically limiting it to first names only for educational display purposes (e.g., tournament results). Where preferred, schools or parents can request anonymised/demo user accounts.

9. Access and Correction

You may request access to or correction of your personal information at any time. We will respond within a reasonable timeframe.

Requests can be made by contacting us directly via the information below.

10. Complaints

If you are concerned about how your personal information has been handled:

1. Please contact us first using the contact details below.

2. We will investigate your concern and respond within 30 days.

3. If you remain dissatisfied, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

- Website: www.oaic.gov.au

- Phone: 1300 363 992

11. Changes to this Policy

We may occasionally update this Privacy Policy. We will notify users of significant changes through our website or email communications. You are encouraged to review this page periodically for updates.

12. Messaging and Communication Compliance

We may send messages via SMS, email, or in-platform notifications for purposes related to educational activities, service updates, or account support.

- All messages will identify Accelium Australia as the sender.

- Consent to receive messages is obtained during registration or through explicit opt-in options.

- You can opt out of receiving messages at any time:

- For SMS: Reply ‘STOP’ to unsubscribe.

- For emails: Click the ‘unsubscribe’ link in the message footer.

- Alternatively, contact us using the details in Section 12.

We will not send marketing communications without your express or implied consent. We respect your preferences and aim to keep communication relevant and minimal.

12. Contact Us

If you have questions, concerns, or requests regarding this policy or your data:

📧 Email: [email protected]